If you have a question that isn't answered here, please contact us with the contact form below.
1. Where can I order/buy an Innovation Living product?add
We sell through dealers worldwide. Please select your region in the top menu and click on Dealers in the menu to find the dealer nearest you.
2. How long is the warranty?add
3. Spare parts are missing? add
If you are missing any spare parts, kindly contact your local dealer or our Customer Service, specifying from the assembly instruction what is missing. For smaller spare parts we typically send them directly to you by post.
Further, we offer lifetime warranty on gears and slats on our Multifunctional series including Aslak & Balder. By contacting your local dealer or by contacting our Customer Service, we can send you new gears or slats (not available in the US).
In the unlikely event of larger parts breaking, or if you need additional information in general, we kindly ask you to contact the dealer where you bought your sofa.
4. My cushion cover is missing?add
Most cushion covers are stored inside the seat of your sofa bed. Simply unzip the seat and find the covers. This applies to the following products:
Cubed, Ghia, Zeal, Frode, Recast Plus, Recast Plus chair, Sly, Upend, Osvald, Tripi, Eluma, Trym, Idun, Bragi, Bifrost D.E.L., Salla, Ghia Haylo, Ramone, Cassius D.E.L., Cassius Q, Cassius D.E, Supremax D.E.L, Supremax Q, Supremax D.E.
In the unlikely event that your cover is missing, please contact the dealer from which you bought your sofa and they will assist you.
5. Is it possible to change the cover?add
A unique feature about the Multifunctionals (not available in the US) is that it is easy to renew your sofa bed with a new mattress cover and/or frame cover.
Detachable covers are available for the following products:
Aslak, Balder, Conlix, Achillas & Accordion
6. Is it possible to add arms to a sofa originally bought without arms if we change our mind at a later stage?add
On the Clubber, Recast Plus, Frode, Osvald, Walis and Long Horn sofa beds it is possible to buy armrests as a separate add on.
Other models are available as versions with and without armrest. By ordering a new frame and armrests it is possible to convert a sofa bed originally bought without armrests to a version with armrests. This applies to the following models:
Ample, Splitback, Dublexo, Cubed, Ramone, Trym, Bragi and Supremax.
Please be aware that color differences on the fabrics may appear between the seat/back and the new armrests.
If you are interested in adding armrests to your sofa bed, we kindly ask you to contact your local dealer for options.
7. What is the composition of your fabrics?add
You can find information about a specific fabric by clicking “Fabric Collection 2021”. Please make sure you are in the right region by clicking your region in the top right corner of the page.
8. What is the composition of your mattresses?add
It depends on the type of sofa bed you choose. We have different types of comforts, please read more about it here ”Quality & Comfort”. Please make sure you are in the right region by clicking your region in the top right corner of the page.
9. How do you clean your sofa? add
Please go to our Care Guide for instructions on maintaining and cleaning your Innovation Living multifunctional sofa bed.
10. How do we measure our sofa beds? add
Innovation Living A/S
Regarding claims on consumer purchased products, please first contact the dealer where the product is purchased. They will handle your request and provide the service of contacting us with all the necessary information from invoices, images, and warranty numbers.